Privacy:
CJF Enterprises does not under any circumstances sell, rent or exchange personally identifiable information about its customers. The only parties who have access to such information are those within our company. Third parties that need access to your information in order to provide operational or support services to us must agree to safeguard your information in strict compliance with our privacy policy.

Security:

SECURE ONLINE SHOPPING

CJF Enterprises takes every precaution to protect our user's information. When users submit sensitive information via our web site, their information is protected both on line and off line. All sensitive information is encrypted and is protected with the best encryption software in the industry - SSL. We will monitor and adopt, as appropriate, new technology developments that are designed to aid in ensuring the accuracy and security of customer information.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect our customer's information off line. Because we are a family owned business the information you provide is only viewed and maintained by the owners of CJF Enterprises.

CJF Enterprises wants to make sure that you are completely satisfied with your purchase. If for some reason you are not we offer a 30 day money back guarantee on most of our products. Below are some details about our refund policies...

Gift Baskets and Cookie Bouquets

All ordering, shipping and refund information regarding gift baskets and cookie bouquets are on our home page under gift basket shipping. Please review all information on that page before you place an order.

Refund:
Our 30 day money back guarantee will be honored provided CJF Enterprises is notified via email within 30 days from the date of order placement only on certain items. Once we receive your email we will contact you regarding how and where to return your product. A refund will be issued for the original price of the item provided the item is returned undamaged and unopened. Please be sure to include all of the original material that the manufacturer sent with the merchandise, freight prepaid. Outgoing and return freight is not refundable. After 30 days all sales are final. No collect shipments will be accepted. If an item is returned to us after 30 days, we reserve the right to keep the item, and per our return policy stated herein, a refund/credit cannot be issued and you will be notified as such via email should this occur.

** GIft Baskets and Cookie Bouquets are excluded from the 30 day refund policy.
**Games are excluded from this 30 day refund policy.

Please send all email notifications to: info@cjfenterprises.com

Damaged merchandise:
If you should receive goods damaged in transit, please contact CJF Enterprises via email immediately upon receipt and we will process a claim on your behalf. Replacement product will be shipped to you upon verification and completion of your claim. Please provide complete information (i.e.: order information, shipping information etc) in your email notification so that we can process your claim as quickly a possible.

Funds Processing:
All our orders are processed once your credit card information is received, usually within 24-48 hours. What this means to you is that CJF Enterprises must wait until the funds have been processed and transferred to our bank before we can process your order. This is a security precaution for you the customer to ensure that you are the authorized user of the card. Also to ensure that you have indeed made the purchase with us and to allow time for any unauthorized transactions to be cancelled. If for any reason an unauthorized transaction does occur, CJF Enterprises will cooperate fully with all necessary parties and supply any information needed for investigation

Billing Processing:
Once CJF Enterprises has received your billing information we will send you an email with your invoice number that was assigned to your order. We process our orders Monday-Saturday. Please be advised that once orders are processed and sent to our warehouse for shipping no changes or cancellations can be made unless you notify CJF Enterprises within the first 24 hours of ordering This must be done BEFORE you receive your invoice number. The reason being that once the order is in transit it cannot be changed. Any orders that are changed or cancelled after the invoice number is received or the 24 hour processing period has lapsed will be charged a $10.00 service fee, no exceptions will be made. The reason that we must enforce this policy is that once the item is being processed for shipping it is very costly and time consuming to track, locate and restock the merchandise.

Delivery:
We welcome inquiries into the shipping status of any order; however we ask that you please wait at least 4 days from the date your order was placed. On the fifth day after ordering, a package can be traced to the last UPS or USPS hub. Although you may have a tracking number before the fifth day there is no information on the location at that time, only that it was picked up from our warehouse. Reminder: UPS does not deliver packages on Saturday, Sunday or Holidays. Packages with a scheduled delivery date falling on a Saturday, Sunday or Holiday will be delivered on the following business day. To make inquiries regarding shipping status please email us at cjfentprz@comcast.net and we will be happy to assist you any way we can.

Special Handling:
All of our products are shipped via UPS or USPS ground which usually takes from 7 to 10 days. If you would like an item shipped via FedEx, 3 Day or 2 Day Delivery or overnight delivery please notify us for rates. Anything shipped DHL or overnight is extremely expensive, so please contact us beforehand.

Forms of payment:
CJF Enterprises accepts the following credit cards: Visa, Discover and MC. We also accept personal checks, cashiers checks or money orders. If you are paying by check, products will be held until the check clears your bank ($25 fee for returned checks.) When paying with a check your delivery time will be affected.

Shipping Charges:
All orders are shipped via UPS or USPS. Shopping Cart will automatically calculate shipping charge prior to purchasing. You will be able to view your shipping charges in the shopping cart. Our shipping charge is a flat $5 plus 10% of the total.

We currently ship only within the continental US.

Legal Disclaimer:
Though we make every effort to preserve our customer's privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with current judicial proceedings, a court order or legal process served on our web site.