Q. How can I place my order?
A. You may order online via our secure server, by mail, email or by phone. Ordering online is the quickest, safest and easiest way for us to serve you. Please do not send any credit card information via email; this is not a safe method. We would not want your credit card information to get into the wrong hands. You may send your order in via email but contact us by phone to give us your credit card information.

Q. What are you shipping Charges?
A. Please see our Policy Page for shipping information and the home page under gift basket shipping for gift baskets. .

Q. How is my order shipped?
A. We ship USPS (U.S. Postal System), UPS DHL and FEDEX. Most orders are delivered within 10 business days. Our main shipping method is UPS ands USPS.

Q. Can your shipments be tracked?
A. Yes, UPS now offers the option of tracking of all shipments by calling 1-800-222-1811 or at www.ups.com  This is the main service we use for shipping. At the present time you will need to contact us to obtain a tracking number. Our email address is: info@cjfenterprises.com .

Q. Can I have my order sent Rush Delivery?
A. Yes, we can ship your order via Fed Ex, DHL or UPS however this is very costly to you and we do not recommend it unless absolutely necessary. The estimated cost for this service can be up to 50% of your total!

Q. What should I do if my order was shipped but did not arrive?
A. Please contact your post office first to see if your order is being held there. They may have tried to deliver previously but there was nobody there to accept the package.

Q. What if my package is not at the Post Office?
A. Occasionally we encounter the unfortunate situation in which an order is lost. Once 14 days have lapsed since shipment it becomes necessary to place a Lost Order Claim with USPS. The Lost Order Claim may take 4 to 5 business days for the Post Office to complete. Upon receipt of the non-delivery confirmation, your order will be replaced and sent to you and no additional charge.

Q. Do you ship COD?
A. No, we do not ship any orders COD.

Q. Do you accept orders outside the continental United States?
A. No, we are not an international company at this time. We do not ship catalogs or products to anyone outside the continental US. We also do not ship to anyone in the US territories; if you live on a military base outside the US please contact us to see if we can ship to you.

Q. How do you guard against damage during shipping?
A. Many of our products come in their own special heavy foam containers which are molded to fit the shape of the item. All of the products are very well wrapped in bubble wrap, shredded paper, and other materials. However, if the item does happen to arrive damaged, we will replace or exchange the item, or refund your money. We want to make sure you are happy with your purchase.

Q. What if I receive a product that was damaged during shipping?
A. If you should receive goods damaged in transit, please contact CJF Enterprises via email immediately upon receipt and we will process a claim on your behalf. A replacement product will be shipped to you upon verification and completion of your claim. This information may also be found on our Refund and Billing Policies page.

Q. What if my actual product is defective when I receive it?
A. Should you receive a product that is defective, please contact us and we will ship out a replacement to you immediately.

Q. What is your return policy?
A. Our 30 day money back guarantee will be honored provided we are notified via email or phone within 30 days of order placement. Please see our Refund and Billing Policies page for more detailed information on returns. Personalized or engraved products are not returnable. Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of equal value. This policy is not in effect for gift baskets,cookie bouquets, games or any opened item.

Q. I have changed my mind about an item I ordered, can I cancel it?
A. All orders are processed through our warehouse within 24 hrs. Once this process has begun and sent to shipping status it cannot be stopped. CJF Enterprises must be notified within that 24hr period to stop or change your order. We regret that once this 24 hr period has expired your order will be sent out as stated within 10-14 business days. Once you receive your product you may then return it for a refund or exchange.

Q. The item I ordered is out of stock what do I do now?
A. We do our best to ensure that our products are available to you at the time your order is placed, however due to circumstances beyond our control, occasionally our inventory changes. Each week we update our product database. A lot of our items are hand crafted from countries around the world. The manufacturer may choose to discontinue an item in order to begin production of another. If an item turns out to be out of stock, we can either give you a refund, apply a credit towards a future purchase or if you choose you can wait until the item comes in. If you choose to wait we would like to advise you that sometimes it can take quite a while for these products to come in. If you don't mind waiting that's fine with us!

Q. Is your online store secure?
A. Yes! Security is our priority. All credit card information is encrypted with SSL. This makes the information unreadable to anyone who tries to hack into our system. Also please do not send any credit card information to us via Email. This is not a protected means to supply information. We do not want your credit card number to get into the wrong hands! For more information please see our Privacy Policy page for details on security issues.

Q. Is the information I give you over the phone secure?
A. Yes! We absolutely respect your privacy. Your name, address, phone number, and order information is kept on our local hard drive and is used for reference purposes only. WE DO NOT SELL YOUR INFORMATION OR GIVE IT TO ANYONE FOR ANY REASON! Please see our Privacy Policy for detailed information on how your personal information is secured.

Q. What types of payments do you accept?
A. We accept MasterCard, Visa, Discover, Personal checks, cashiers checks and money orders. If you pay by personal check, your order will be shipped once the check has cleared the bank. You can order through our online shopping cart, by mail, phone, or email. Faxed orders are not yet available.

Q. Do I have to pay additional fees if my check bounces?
A. Yes, it is very costly to us if you write a bad check. We will charge a $25 NSF fee and we reserve the right to hold the check for 30 days until it clears. Normally it will only take up to 10 days to clear and we will ship your order at that time. Shopping online is much quicker and easier!

Q. Can I order now and pay later?
A. No, we require that payment be made when the order is placed.

Q. Do you charge sales tax?
A. Under Colorado State Law we are required to charge sales tax on all orders delivered within the state of Colorado. This charge is 3.8%.

Q. I don't trust the internet can I order offline?
A. Yes you can call in your order, mail it in or send it via email. Just be sure to call us with your credit card number if you send your order via email. Please be assured that we have taken every precaution to ensure that online shopping is secure on our site. DO NOT SEND YOUR CREDIT CARD INFORMATION VIA EMAIL THIS IS NOT A SAFE METHOD!!

Q. Do you offer a catalog?
A. At this time we do not offer a catalog due to the large, unique content of our website. Also because we are adding new products weekly it is impossibe to keep up with a catalog.

Q. Do you offer a newsletter?
A. At this time we are in the process of preparing one for monthly distribution beginning in May 2008. If you would like to subscribe please send us an email and we will put you on the list.